STANDARD WARRANTY
NEW EQUIPMENT
DCCM will honor all manufacturers' new
equipment warranties for thirty (30) days from the date of purchase. All
returned items will be diagnosed and shipped within 48 hours at DCCM's expense.
Products that are returned and found not to be defective will be returned to
the customer at their expense along with a $20.00 diagnostic fee. All items are
shipped via Ground service unless customer requests otherwise and is willing to
incur the additional shipping costs. DCCM will NOT accept packages without an
assigned RMA #! For all warranty work after the first thirty (30) days please
contact the manufacturer directly.
- Hypercom:
1.877.HYPERCOM Ingenico: 1.770.594.6000 Lipman: 1.800.454.7626 Thales:
1.888.710.0100
- Verifone:
1.800.VERIFONE
REFURBISHED EQUIPMENT
DCCM will warranty all refurbished equipment purchased from us
for up to one (1) year from the date of purchase. If equipment is defective
within thirty (30) days from the date of purchase it will be diagnose and
shipped within 48 hours at DCCM's expense. If equipment becomes defective after
the first thirty (30) days it will be repaired within 7 to 10 business days and
shipped back at DCCM's expense. However, if the equipment is found not to be
defective, DCCM will ship the item back at the customer's expense along with a
$20.00 diagnostic fee. All items are shipped via Ground service unless customer
request otherwise and is willing to incur the additional shipping costs. DCCM
will NOT accept packages without an assigned RMA #!
WHAT IS NOT COVERED UNDER WARRANTY
Warranties do not cover the product if it was misused,
neglected, improperly installed, physically damaged or altered, either
internally or externally, or damaged from improper, use in an unsuitable
environment, or Acts of God.
RETURN POLICY
- DCCM offers a thirty
(30) day return policy on all merchandise. After (30) days, we will NOT
accept any returns or exchanges. A 20% restocking fee will be charged for
all equipment that is returned and not defective. WE WILL NOT ACCEPT
PACKAGES WITHOUT AN ASSIGNED RMA NUMBER!
- RESTRICTIONS:
- Paper, ribbon, and
credit card slips are non-returnable. All software that has been opened
or used is not eligible for return. (With the exception of Go Software
products. These items cannot be returned after 30 days of purchase.
Custom-made items are non-returnable.
- A Nurit 3010 CDPD may
only be returned for replacement if the product is determined to be
defective. It will be replaced with an identical Nurit 3010 CDPD unit.
HOW TO RETURN A PRODUCT
Please visit the website and fill out a Return Merchandise
Request (RMR). This will be submitted to one of DCCM's Customer Care
Representatives for review. You will than be contacted within 24 hours with a
Return Merchandise Authorization (RMA) number and instructions for shipping the
product back. If you have not heard from a Customer Care Representative within
24 hours please contact us at 800*785*5939. Our business hours are Monday thru
Friday 9:00 am to 6:00 pm (EST).
PREPARING THE PRODUCT FOR SHIPPING
- An RMA # must be issued
before the product can be returned. All original merchandise must be sent
back (power cords, books, etc.) or you will be invoiced for missing items.
Package the unit carefully and pad for safety. Fully insure all shipped
products. Returned products must be shipped prepaid. If products arrive in
damaged condition due to obvious mishandling, you are responsible for
filing the claim with your carrier. Defective equipment that arrives
without an RMA # will either be refused or returned at the sender's
expense. We are not liable for loss or damage to unauthorized product
returns.
- Please write in black
bold print the RMA # on the outside of the box and on all paperwork.
REQUIRED INFORMATION WHEN REQUESTING AN RMA
- The serial number of
your defective product. Information about the installation and use of the
unit. Information about the failure and/or reason for the return.
- A copy of your dated proof of purchase or the Order
Number.
